Congratulations! You have joined Atlantis Health Plan, Inc. (“AHP, the Plan”), a health care plan that values your membership and is committed to your good health. As a member of AHP, you are eligible to receive quality health care services and health education through a Network of AHP participating hospitals and physicians. These comprehensive services represent your In-Plan HMO benefits.
For added flexibility, as a Point of Service (POS) Member, you may choose to see doctors or use facilities that do not participate with Atlantis. Benefits that are received Out-of-Plan will probably not be as comprehensive as benefits received In-Plan.
Your HMO–POS Subscriber Contract provides complete details of your health care coverage. The Summary of Benefits highlights covered services and provides a benefit comparison of your In-Plan versus Out-of-Plan options. Please thoroughly review this document.
This handbook will help answer questions about membership in AHP, so keep it in a safe place for easy reference. That way you will have information about how to use the Plan at your fingertips. If, after reading this book, you still have questions, please call our Member Services Department at 1-866-747-8422.
Thank you for choosing AHP where our roots run deep and our commitment to service is strong!
As a member of AHP, you and each enrolled member of your family will have an individualized AHP Identification Card. It is important that you keep this card with you at all times, so that you can identify yourself as an AHP member each time you receive medical services. Your identification card contains the following information:
Anytime your basic enrollment information changes and you report it to AHP, you will receive a new card automatically. Examples of basic information which should be reported to the Plan are a name change, addition or deletion of a family member, change of Primary Care Provider, or change or correct your social security number.
Also, always remember that the identification card is only to be used by the person listed on the card; it may not be used by anyone else. Should you need to replace a card, please call AHP’s Member Services Department at 1-866-747-8422.