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Atlantis Health Plan Member Handbook- POS

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Non-English Speaking Members

If you do not speak English or prefer to communicate in a language other than English, our Member Services staff can still assist you in understanding your coverage and/or with any other questions/concerns you may have. We will either direct your call to a multi-lingual staff member or establish a three-way connection with an interpreter. Most translation services will be arranged through the AT&T Language Line.

Medical Information & Records

As a Member of AHP, you authorize any health care provider to provide AHP, or its designee, with medical information/records for yourself as Subscriber, or for any dependents as listed on your application form.

Governing Agreement

The rights and responsibilities of Members are defined in the Subscriber Contract and should any discrepancy occur between the Subscriber Contract and any other Plan literature, the Subscriber Contract is the governing Agreement.

Independent Contractors

All AHP participating Primary Care Providers, as well as all other health care providers are independent contractors. In other words, they are not employees or agents of Atlantis Health Plan.

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